Download Submission PDF link in emails is not working

  • robwhite
    Asked on November 14, 2018 at 6:16 AM

    We have successfully tested this in the past and is a real game changer as to whether we subscribe or not.

     

    The link produced in the submission response emails is no longer working, below is an example.

    Download Submission PDF

     

    Please advise.

     

    Regards

    Rob

    After some time this..

    answers Screenshot 10

    Jotform Thread 1642634 Screenshot
    Page URL: https://eu.jotform.com/server.php?action=getSubmissionPDF&email=1&sid=4168004233816174931&formID=82913443777365
  • Richie JotForm Support
    Replied on November 14, 2018 at 10:27 AM

    I have tested the PDF link and it seems to be working at my end.

    Download Submission PDF link in emails is not working Image 1 Screenshot 20

    Can you please try to use another web browser in downloading the PDF link and let us know if the issue still remains?

    Thank you.

  • robwhite
    Replied on November 14, 2018 at 11:00 AM

    I did check back on the forums and noticed a lot of reports about network performance, i guess it was down to that because your right everything is working fine now.