Someone completed a survey yesterday but it is not showing up in the inbox and we didnt receive an automated ?

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    YoungBarnetFoundation
    Asked on November 14, 2018 at 07:33 AM

    Someone completed a survey yesterday but it is not showing up in the inbox and we didn't receive an automated email either?


    Please assist.  

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    John_Benson
    Answered on November 14, 2018 at 11:04 AM

    I checked our email logs and I can see that emails were being sent properly on our end. Here's a screenshot:

    1542211304424512tgrt.png

    Please check the spam folder. If you see Jotform emails, mark it as not spam. If the issue still persists, please provide the form URL and the email recipient that is not getting the notification email.