What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    my account has been downgraded to free - does this mean it is still working?

    Asked by scriv77 on January 09, 2013 at 11:17 AM

    My account - username Scriv77 was downgraded today as Paypal doing a security check, froze my account!  We are happy to keep with the free service at the moment but does this mean that anyone applying to do my class using Jotform still gets their form processed?  I dont want to lose any customers!

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    Answered by pinoytech on January 09, 2013 at 12:03 PM

    Hi scriv77,

    Definately right. Eventhough your account downgraded to free, your clients/customers can still used your form to submit their submissions.

    Thank you!