Emails not arriving to a specific email address.

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    Asked on November 14, 2018 at 01:46 PM

    This email address:

    I had it on the form: Dr. Babette New Account Form

    It was going to:
    ut she NEVER received any emails at all.  So I changed it to my email address:  I get them, no problem.

    She is saying she checked spam, promotions and all her folders.  She is NOT on the blocked list.  What can I do?


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    Answered on November 14, 2018 at 04:00 PM

    I have cloned that form, put that email address() as the recipient, and did a test submission. Our mail logs shows that the notification was sent, could you ask her to check?