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    why my account turned back to free

    Asked by kaysen on January 09, 2013 at 12:22 PM


    Today i pay with paypal and bought premium account.

    my payment was accepted (payment ID - 25Y63728R6427930K) and account was changed to premium. now i looked my account and its free again, and i have only 3 submussion left (i made a survey for my subscribers and i expect more than 100 submissions)

    How can i back my premium account?

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    JotForm Support

    Answered by EduardoMendez on January 09, 2013 at 12:30 PM

    Hi there, 

    I have just checked and can confirm that your account is currently set as a Premium account.

    You may need to log out and log back in to see the changes.  

    Please let us know if you need further assistance!

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    Answered by kaysen on January 09, 2013 at 12:32 PM

    Hi, Eduardo

    Thanx - old info was in cash may be, now it's ok