DNS: Custom URL not working

  • yogeshdangi
    Asked on November 14, 2018 at 5:11 PM

    Hi,

    I created a custom URL for my form but recently it stopped working. I am getting below error on page.

    cdn.jotfor.ms refused to connect

    Please let me know what changes I have to do on my side. 

    Forwarding is done to below URL http://form.jotformpro.com/kbowles/dealchangereq

  • arthurprc
    Replied on November 14, 2018 at 7:41 PM

    It seems that the website http://www.rndctx.com/ is not online, is this your custom domain?

    Your published form still contains a custom URL: http://form.jotformpro.com/kbowles/dealchangereq

    In order to create custom domains with JotForm, you might refer to this guide:
    How-to-use-Custom-Domains-with-Jotform

    Let us know if you need further assistance, we'll be happy to help!