- CMitsupportAsked on January 09, 2013 at 04:23 PM
we have not received any new submissions since 1/3/13! is there something going on with your site? on your site, i see that i have new submissions up to today, but the person receiving them has not gotten any of them. can you please look into this please ASAP?!
- jeanettebmzAnswered on January 09, 2013 at 04:42 PM
The reason why this happened is because you need to setup email@example.com (at the end of the dropdown list) as your sender's email address . You should check your spam folder and see if your email provider's server marked our messages as spam
If you do not want to use that email address, then you should ask your email provider to whitelists our Jotmail IP addresses
Please check this guide to prevent further email issues
- CMitsupportAnswered on January 09, 2013 at 05:09 PM
thanks, but the thing is, i have been getting submission, up until last week, the third. and i have senders's email as the person submitting the form. as far as the jotmail ip and whitelisting, i hit the test option and i get it fine, and i received the email response that you answered my question... so simply changing the 'senders email' to noreply will definitely fix my issue??
- JotForm SupportjonathanAnswered on January 09, 2013 at 05:51 PM
Hi, as expleained on this guide , it is probable that an email service provider will conceive an incoming email message as SPAM if the from address is not an actual email (i.e. if you use the Email field name). So, you using the firstname.lastname@example.org will help resolve this conflict.
It may not happen right away or it could do so on the 1st time... it also depends on the email service provider security setttings (it may be changing from time to time)
Hope this help explain it.
Please inform us if you have further inquiry.
- CMitsupportAnswered on January 10, 2013 at 11:09 AM
@JotForm Support @JotForm Support Manager
Thank you for your response, i had the recipient emails go to 2 email address within my domail. one is receiving them but the other, the original recipient of my forms, is still not receiving them. do you have a bounce issue to their email? thier email address is s******@cl****n-mcc.......com.
also, i have white listed all your ip's and smtp domains in my firewall. (hence, one person is receiving them)
- JotForm SupportWelvinAnswered on January 10, 2013 at 12:22 PM
The second email address is IN our bounce list and I removed it already, here's the reason:
Reason(s) : 5.3.0 - Other mail system problem 571-'Delivery not authorized, message refused'
All should now works fine. Thanks
- CMitsupportAnswered on January 10, 2013 at 01:04 PM
Thanks, i'll make sure that they do not refuse them again.