download link splitting

  • CharlotteCCReno
    Asked on November 15, 2018 at 8:15 AM

    I have been receiving submissions on a form with a few attachment uploads.

    It seems that if the file name is too long, the hyperlink will be split in two. This occurs on all locations of the link. 

    I have tried recreating the link based on the file name but that does not work, seems like the actual upload location does not exist.  



    Jotform Thread 1644022 Screenshot
  • Richie JotForm Support
    Replied on November 15, 2018 at 11:08 AM

    I have tested a cloned version of your form and I can't seem to replicate the issue.

    download link splitting Image 1 Screenshot 20

    The hyperlink doesn't split to two and I can download the uploaded file by clicking on the link.

    Can you please try clearing your browser's cache or using another browser in viewing your submission?

    Please give it a try and let us know if the issue remains.


  • CharlotteCCReno
    Replied on November 21, 2018 at 8:48 AM

    Is it possible this occurs for file names with an underscore " _ " ? Only other option I can think of. Reviewing other submissions and I am seeing this split on both long and short file names.

  • Richie JotForm Support
    Replied on November 21, 2018 at 11:05 AM

    I have tested my cloned form using this time using spaces underscore and no dash but still, I can't replicate the issue at my end.

    download link splitting Image 1 Screenshot 30

    Could it be browser issue?

    I have also checked your form submissions and this is how it viewed.

    download link splitting Image 2 Screenshot 41

    Can you please try using other browsers in viewing your submissions?

    Thank you.