download link splitting

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    Asked on November 15, 2018 at 08:15 AM

    I have been receiving submissions on a form with a few attachment uploads.

    It seems that if the file name is too long, the hyperlink will be split in two. This occurs on all locations of the link. 

    I have tried recreating the link based on the file name but that does not work, seems like the actual upload location does not exist.  

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    Answered on November 15, 2018 at 11:08 AM

    I have tested a cloned version of your form and I can't seem to replicate the issue.

    The hyperlink doesn't split to two and I can download the uploaded file by clicking on the link.

    Can you please try clearing your browser's cache or using another browser in viewing your submission?

    Please give it a try and let us know if the issue remains.

  • Profile Image
    Answered on November 21, 2018 at 08:48 AM

    Is it possible this occurs for file names with an underscore " _ " ? Only other option I can think of. Reviewing other submissions and I am seeing this split on both long and short file names.

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    Answered on November 21, 2018 at 11:05 AM

    I have tested my cloned form using this time using spaces underscore and no dash but still, I can't replicate the issue at my end.

    Could it be browser issue?

    I have also checked your form submissions and this is how it viewed.

    Can you please try using other browsers in viewing your submissions?

    Thank you.