I can't seem to get a reminder email to go out for a webinar scheduled today. What am I doing wrong?

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    mortarboard
    Asked on November 15, 2018 at 09:52 AM
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    Mike_G
    Answered on November 15, 2018 at 12:20 PM

    To my understanding, you have set up the email autoresponder in your form to be sent at a later date, is that correct? Can you tell us which Webinar Form in your account are you experiencing the issue, please?

    We will wait for your response.

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    mortarboard
    Answered on November 15, 2018 at 08:19 PM

    Thanks for your response.....It is this form (below) that we created.  I deleted all the autoresponder emails  because I didn't want them suddenly to go out by surprise AFTER the event.

    The initial Autoresponder email (right after the person registered) seemed to go out fine, but a follow-up email that I wanted to go out to remind them of the meeting did not go out no matter what conditions I set.

    https://form.jotform.com/mortarboard/fundamentals-of-advising-webinar

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    John_Benson
    Answered on November 16, 2018 at 02:58 AM

    You can create another Autoresponder Email and set the "Send Emails Later" feature to your own preferences (number of days you want to send another autoresponder email):

    1542354865123414521dzcx.png

    I hope this helps. Thank you.

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    mortarboard
    Answered on November 16, 2018 at 05:36 AM

    I did that, and it didn't work. Let me clarify.  Do you have to do all the auto-responder emails at the same time--that is, when the form is created--in order for them to go out properly?


    Thanks.

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    Richie_P
    Answered on November 16, 2018 at 10:54 AM

    To clarify, do you want to create two email autoresponder to be sent right after the form is submitted?

    Can you please explain further the flow of your form regarding the follow up email? You can delay the email being sent using my colleague example. You can delay it for a day for the reminder.

    Guide:https://www.jotform.com/help/451-Spice-up-Your-Email-Campaigns-with-Autoresponders#How-to-Schedule-Your-Autoresponders