Shows the page for a split second and then goes to a blank page.

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    robertcfrazier
    Asked on November 15, 2018 at 02:26 PM

    Hi this looks great but when I click on submissions, it only shows the page for a split second and then goes to a blank page.



    This is a re-post of a comment on How to Delete Form Submission Data

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    jherwin
    Answered on November 15, 2018 at 03:53 PM

    I tried opening the submission from this form (https://form.jotform.com/72007259536154) and I was able to replicate the issue on my end. I also tried opening the submissions from the other form and it's working fine.

    I have now elevated this issue to the next level support so that they can investigate the problem. We will notify you here and on your email at once when status update is available.

    Thank you for your understanding.

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    ceren
    Answered on November 16, 2018 at 03:54 AM

    Hello robertcfrazier,

    We're sorry for the inconveniences. The problem on JotForm Sheets is fixed, you can view your form submissions without any problems now.

    Thank you for contacting us.

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    robertcfrazier
    Answered on November 18, 2018 at 01:43 PM
    So now I can see the order on the submissions page - thank you . But I
    have another problem.
    Randomly, we have had customers in the last three
    days who sent an order through, we did not get the order at our email
    address but happened to see it on the event calendar. One customer got the
    "thank you" at the end of her ordering process and it never showed up
    ANYWHERE for us to see. What can we do to ensure this does not happen
    again?

    ...
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    Mike_G
    Answered on November 18, 2018 at 03:15 PM

    Considering that your other concern is about another topic, I have moved it to a new thread to avoid confusion.

    https://www.jotform.com/answers/1646780

    Please refer to that thread for any related questions and/or follow-ups.