Paypal: transactions available at paypal, transaction ID not found

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    spga1314
    Asked on November 15, 2018 at 04:24 PM
  • Profile Image
    arthurprc
    Answered on November 15, 2018 at 05:38 PM

    Please provide further details about the transaction ID issue.

    Are you trying to find the transaction ID of a recent submission?

    Which payment method?

    Could you please specify the form link?


  • Profile Image
    spga1314
    Answered on November 15, 2018 at 05:49 PM

    These are transaction from a few days  ago and one from over a week ago via paypal. I see the transactions in paypal.  

    this is the form with the no transaction ids: https://form.jotform.com/83025072159150



    This is the form with the no transaction id and a "Yes" to the submission and zero dollars
    https://form.jotform.com/82684010659157

    The user appears to have resubmitted, but I have no idea how they chose a YES result, did a transaction with zero dollars and have no transaction id.

  • Profile Image
    spga1314
    Answered on November 15, 2018 at 07:02 PM

    ok... let's start with the no transaction id at all...

    Here is one example:

    4172482045514559472 2018-11-05 12:30:32
  • Profile Image
    arthurprc
    Answered on November 15, 2018 at 07:16 PM

    I've checked the first form submissions:

    https://form.jotform.com/83025072159150

    It seems that there's not a transaction ID field, is this ID generated in Paypal?

    This form has received more than 30 submissions, did you receive a correspondent amount of payments?

    We'll further investigate it in order to ensure that it works correctly.