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spga1314Asked on November 15, 2018 at 4:24 PM
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arthurprcReplied on November 15, 2018 at 5:38 PM
Please provide further details about the transaction ID issue.
Are you trying to find the transaction ID of a recent submission?
Which payment method?
Could you please specify the form link?
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spga1314Replied on November 15, 2018 at 5:49 PM
These are transaction from a few days ago and one from over a week ago via paypal. I see the transactions in paypal.
this is the form with the no transaction ids: https://form.jotform.com/83025072159150
This is the form with the no transaction id and a "Yes" to the submission and zero dollars: https://form.jotform.com/82684010659157The user appears to have resubmitted, but I have no idea how they chose a YES result, did a transaction with zero dollars and have no transaction id.
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spga1314Replied on November 15, 2018 at 7:02 PM
ok... let's start with the no transaction id at all...
Here is one example:
4172482045514559472 2018-11-05 12:30:32 -
arthurprcReplied on November 15, 2018 at 7:16 PM
I've checked the first form submissions:
https://form.jotform.com/83025072159150It seems that there's not a transaction ID field, is this ID generated in Paypal?
This form has received more than 30 submissions, did you receive a correspondent amount of payments?
We'll further investigate it in order to ensure that it works correctly.