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    I am not receiving notification emails

    Asked by managemywebsite on January 10, 2013 at 05:20 AM


    I have tested my live form and I dont seem to be getting notification emails.

    I have even tried changing with email account the notification gets posted to, but without success. The user/ form submittor receives a confirmation email - but the data isnt getting email through to me.


    Any ideas why? Any help would be greatly appreciated.



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    JotForm Support

    Answered by Welvin on January 10, 2013 at 06:29 AM

    Hi Andrea,

    That happen because your email address is IN our bouce list for the following reason:


    Reason(s) : 5.1.2 - Bad destination host 'DNS Hard Error looking up aspmx.l.google.com.managemywebsite.com.au (A):  NXDomain'

    I have removed it already but please check this guide on how to prevent this from happening again: How to setup email alerts to prevent "emails not being received" issues