What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    I am not receiving notification emails

    Asked by managemywebsite on January 10, 2013 at 05:20 AM

    Hi,

    I have tested my live form and I dont seem to be getting notification emails.

    I have even tried changing with email account the notification gets posted to, but without success. The user/ form submittor receives a confirmation email - but the data isnt getting email through to me.

     

    Any ideas why? Any help would be greatly appreciated.

     

    Andrea

  • Profile Image
    JotForm Support

    Answered by Welvin on January 10, 2013 at 06:29 AM

    Hi Andrea,

    That happen because your email address is IN our bouce list for the following reason:

     

    Reason(s) : 5.1.2 - Bad destination host 'DNS Hard Error looking up aspmx.l.google.com.managemywebsite.com.au (A):  NXDomain'

    I have removed it already but please check this guide on how to prevent this from happening again: How to setup email alerts to prevent "emails not being received" issues

    Thanks