- managemywebsiteAsked on January 10, 2013 at 05:20 AM
I have tested my live form and I dont seem to be getting notification emails.
I have even tried changing with email account the notification gets posted to, but without success. The user/ form submittor receives a confirmation email - but the data isnt getting email through to me.
Any ideas why? Any help would be greatly appreciated.
- JotForm SupportWelvinAnswered on January 10, 2013 at 06:29 AM
That happen because your email address is IN our bouce list for the following reason:
Reason(s) : 5.1.2 - Bad destination host 'DNS Hard Error looking up aspmx.l.google.com.managemywebsite.com.au (A): NXDomain'
I have removed it already but please check this guide on how to prevent this from happening again: How to setup email alerts to prevent "emails not being received" issues.