I am not receiving notification emails

  • Profile Image
    managemywebsite
    Asked on January 10, 2013 at 05:20 AM

    Hi,

    I have tested my live form and I dont seem to be getting notification emails.

    I have even tried changing with email account the notification gets posted to, but without success. The user/ form submittor receives a confirmation email - but the data isnt getting email through to me.

     

    Any ideas why? Any help would be greatly appreciated.

     

    Andrea

  • Profile Image
    Welvin
    Answered on January 10, 2013 at 06:29 AM

    Hi Andrea,

    That happen because your email address is IN our bouce list for the following reason:

     

    Reason(s) : 5.1.2 - Bad destination host 'DNS Hard Error looking up aspmx.l.google.com.managemywebsite.com.au (A):  NXDomain'

    I have removed it already but please check this guide on how to prevent this from happening again: How to setup email alerts to prevent "emails not being received" issues

    Thanks