Anyone else feel like they're walking through 6 feet of snow using the PDF Editor?

  • Profile Image
    wakinggirl
    Asked on November 15, 2018 at 09:15 PM

    I love the concept of the PDF Editor.

     

    But here's my experience with it on Windows 10, Firefox and Chrome:

    -when making adjustments to the layout, I get a random split screen

    -everything is slow

    -I have to hit Refresh about every 3 minutes

    -I've been asked for my rating of the editor by Jotform about a dozen times in one session. I gave a rating in the hopes that it would turn it off--no luck. The rating form was ALSO buggy, with silly required fields that are tricky in a tiny window.

    -randomly adds blank pages

    -randomly increased vertical spacing on fields

    -I'm not sure of the Saving process. Am I Saving this PDF for just one submission, or will this be a template saved for ALL submissions? How do I retrieve a PDF I'm working on?

    -the 3 dots of death when switching between Tabs within the Editor

    -can't download PDF. CANNOT DOWNLOAD THE PDF.

    OMG. I've been building out the perfect PDF for HOURS and now can't download it.

     

    Can you?

    https://link.jotform.com/YAo4ex59kM

     

    I tried emailing it.

    I've been able to download before, but now--no dice.

  • Profile Image
    wakinggirl
    Answered on November 15, 2018 at 09:16 PM

    lol! that giant favicon is there because I had a screenshot uploaded, but it exceeded the size allowed to communicate with you--and there's no way to delete a screenshot.

  • Profile Image
    BJoanna
    Answered on November 16, 2018 at 04:40 AM

    Thank you for your feedback, we appreciate it. It will help us to improve the PDF Editor. 

    Considering that you reported a lot of issues, I will answer on some of your questions on this thread and I will move the others to separate threads so that I can report the issues to our developers. 

    -when making adjustments to the layout, I get a random split screen

    -randomly increased vertical spacing on fields

    Can you provide us an example? Exactly which adjustments are you making? Can you provide us the screenshot of the random split screen and increased vertical spacing on fields. 

    -everything is slow


    -I have to hit Refresh about every 3 minutes

    I did not want to make any edits or tests on your PDF report, so I made a few tests on my cloned from, but I was not able to replicate this issue. PDF Editor is working fine on my end. 

    Can you please test it again? If it is still slow please tell us which exact changes are you making in your report. Can you also create a new report that we can test?

    -randomly adds blank pages

    I believe that blank pages are added because of the overlay.

    1542360866overlay.png

    If a field is out of page borders a blank page will be created. You need to adjust your field and make sure that they are within page borders.

    -I'm not sure of the Saving process. Am I Saving this PDF for just one submission, or will this be a template saved for ALL submissions? How do I retrieve a PDF I'm working on?

    PDF report is automatically saved.  The template you are creating will be applied to all your submissions. 

    Your other questions are moved to the following threads:

    https://www.jotform.com/answers/1645205 

    https://www.jotform.com/answers/1645206 

    https://www.jotform.com/answers/1645208 

  • Profile Image
    NewPerspectivesTravel
    Answered on November 16, 2018 at 06:47 AM

    Yes, I also feel like I am walking through 6 feet of snow here, but up hill and dragging a log. 

  • Profile Image
    BJoanna
    Answered on November 16, 2018 at 10:14 AM

    @NewPerspectivesTravel

    Thank you for your feedback. I saw that you posted a question with more details on one of your other threads, so we will reply to you there

  • Profile Image
    wakinggirl
    Answered on November 16, 2018 at 01:41 PM

    BJoanna-- Thanks for taking the time to go through each of those issues.


    About the vertical spacing:

    This happened about 10 times in the making of this document >>


    1542393544jform spacing.jpg



    No matter how small I made it, or how many times, the field would pop back into oversize later on, unexpectedly.


    That's not really a big deal, but:

    I still cannot download the PDF!

    What are these guys doing that I'm not doing!? ::

    https://www.jotform.com/answers/1645208-PDF-Editor-PDF-report-cannot-be-downloaded/?entrymessage=10732640770

  • Profile Image
    david
    Answered on November 16, 2018 at 02:46 PM

    To avoid confusion, we will follow up with the PDF download issue in your other thread:

    https://www.jotform.com/answers/1645208-PDF-Editor-PDF-report-cannot-be-downloaded/?entrymessage=10732640770

    In case the ticket needs to be updated.