Keep receiving first form submitted almost every day

  • vals26
    Asked on November 16, 2018 at 4:52 AM

    As per title, I keep receiving the same feedback submission, which corresponds to the very first answer submitted.

    This is annoying, as not only I keep receiving useless emails, but I also have duplicated feedback submissions.

    Any help on this would be appreciated.


    Thank you

  • Victoria_K
    Replied on November 16, 2018 at 10:33 AM

    Hello,

    Would it be possible to provide us some more information so we assisted properly? 

    I have checked your form https://www.jotformeu.com/form/83114289272357 and it's submissions, but I do not see duplicate entries. From our mail log, there's no duplicate email also. You can check email history as described at this guide: How-to-View-All-Your-Form-Email-History

    If you will need to post a screenshot at our forum, please follow this article: How-to-Post-Screenshots-to-Our-Support-Forum

    We will wait for your reply.