I cant make any edits to my form ... Help!

  • Profile Image
    dilanlvrd
    Asked on November 16, 2018 at 11:20 AM

    Howdy, I'm trying to make edits to my form and I just keep getting a crash screen (see image below). I've tried using multiple browsers. I sometimes get a message that says 'this page is using too much memory'.

    -Thank you 

    Screenshot
  • Profile Image
    BJoanna
    Answered on November 16, 2018 at 01:13 PM

    From the screenshot you provided I see that the issue is related to the PDF Editor, not the Form Builder. Are creating a Fillable PDF Form?

    I tested the PDF Editor on my cloned form, but I was not able to replicate the issue you reported. Exactly which changes are you making in the PDF Editor when the screen crashes? Can you provide us the steps to how to replicate the issue? 

    I cleared your form cache, so you can try again. If possible also test if the PDF Editor is working on some other device. 

  • Profile Image
    dilanlvrd
    Answered on November 19, 2018 at 11:43 AM
    I'm still having the same issue. I try to fill out a "fillable pdf form"
    and my laptop starts loading and I also get a "using too much memory.." pop
    up.
    ...
  • Profile Image
    BDAVID
    Answered on November 19, 2018 at 01:02 PM

    Please try clearing your browser's cache, also try using a different internet connection. I just loaded that form in the PDF editor without an issue: https://www.jotform.com/pdf-editor/83124507246150 

    1542650293loaded.png

    If the issue persists, could you please open the browsers console report, take a screenshot of it, and share it on this thread? https://www.jotform.com/help/438-How-to-Post-Screenshots-to-Our-Support-Forum

    That might give us an idea of the cause of the issue.