What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    When is my subscription due for renewal?

    Asked by theresaislo on January 10, 2013 at 12:07 PM

    The account information has the date: December 29, 1969

  • Profile Image
    JotForm Support

    Answered by Deygus on January 10, 2013 at 12:27 PM

    Hello I do apologize for that as it was a result of a problem with our old payment gateway which is one of many reasons out of several others that we switched over to FastSpring. Because of this and to avoid it causing further problems the date was left that way so just disregard that date since it is incorrect.

    I just checked your account and you have an Active Subscription as of 12/15/2011 which would put your Renewal Date more towards the end of this year on 12/15/2013.