Progress Bar Widget does not count hidden fields correctly

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    Asked on November 17, 2018 at 12:06 PM

    Dear support,

    I have almost completed the survey (I only need to click on 'Submit') but the progress bar is still showing a lot of progress to be made:

    Could you please help me with this?

    Thank you very much in advance,

    Clara G.

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    Answered on November 17, 2018 at 06:01 PM

    Unfortunately, the Progress Bar widget may be not accurate on forms with conditional fields.

    Could you please provide a name of the form in question? We will do some tests and escalate a bug report to our developers if necessary.

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    Answered on November 19, 2018 at 11:07 AM


    I am sorry, but it would take some time to check your forms thoroughly in order to find out the reason of the problem. From the first look, I can suggest to enable the setting to clear values of conditionally hidden fields 'on being hidden'. This is recommended for the forms with conditional logic to show/hide fields based on user's answer. 

    I will update you with my findings via this thread as soon as possible. 

    Thank you.

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    Answered on November 19, 2018 at 05:07 PM

    Hello again,

    As Mike has already mentioned, it may be possible that Progress Bar widget is not designed to work with conditionally shown/hidden fields. I was able to find out that it is still counting fields, which are hidden permanently on the form and the fields that are included in 'HIDE MULTIPLE' or 'SHOW MULTIPLE' conditions. This will be reported to our developers for closer checking. 

    We will notify you with any progress on this matter. 

    Our apologies for the inconvenience caused.

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    Answered on March 20, 2020 at 06:03 AM

    We are sorry for the delayed response. We have updated the widget and the problem has been resolved. Please check out the widget once again and let us know if the issue persists. Thank you for reporting the issue.


    Widgets Team