Submission from trial/free period carried over to Bronze account

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    Asked on November 17, 2018 at 12:33 PM

    I would think that upgrading to a paid account would eliminate the 20 submissions I did during the trial/free period.  Please remove those twenty now that I am a paying customer.

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    Answered on November 17, 2018 at 05:41 PM

    We apologize for any inconvenience caused. I think there is a misunderstanding on how upgrade subscription process work.

    Upgrading your account subscription should not delete/remove data on the account.

    The upgrade process will instead expand your account usage limits and will reset all usage limits at the time of the upgrade.

    User guide: Understanding Your Account Usage and Limits

    If you need those existing 20 submission data removed on your form/account, you can delete them.

    User guide: How to Delete Form Submission Data

    I hope this help. Please let us know if you need further assistance.