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seeandsendAsked on November 17, 2018 at 12:33 PM
I would think that upgrading to a paid account would eliminate the 20 submissions I did during the trial/free period. Please remove those twenty now that I am a paying customer.
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jonathanReplied on November 17, 2018 at 5:41 PM
We apologize for any inconvenience caused. I think there is a misunderstanding on how upgrade subscription process work.
Upgrading your account subscription should not delete/remove data on the account.
The upgrade process will instead expand your account usage limits and will reset all usage limits at the time of the upgrade.
User guide: Understanding Your Account Usage and Limits
If you need those existing 20 submission data removed on your form/account, you can delete them.
User guide: How to Delete Form Submission Data
I hope this help. Please let us know if you need further assistance.