What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I sent an email and have had no response

    Asked by heartsong on January 10, 2013 at 01:26 PM

    I sent an email to you with a question, and have not recieved a response back. The reason why I did this is because I wanted to be able to purchase the 0ne year package when it was $45 for the year. I never recieved a response from you. In the mean time you guys no longer have the $45 for the year in paid in full. I am frustrated. Can I still get it at that price

    Joe Magana


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    JotForm Support

    Answered by Deygus on January 10, 2013 at 01:54 PM

    Hello Joe, I'm sorry to hear that this happened. I checked our email but I was unable to locate the mentioned email that you sent. May I ask what email address you sent it from and where it was sent to?

    Also I deeply apologize but our sale is over so unfortunately I am unable to do this as of now because of that.

    You are more then welcome to upgrade your account plan here: http://sites.fastspring.com/interlogy/product/jotformpremium?referrer=heartsong

    And if you have any further questions or problems please let us know.