Autoresponder Email Not Working

  • Nichapha
    Asked on November 18, 2018 at 2:11 AM

    Hi there,

    My auto responder email does not send to receivers after submit the form and I have double check my setting on 'Email send emails after submission' not too sure what I have done wrong. What should I do in this case?

    Regards,

    Nicha

    Jotform Thread 1646521 Screenshot
  • Edgar_B
    Replied on November 18, 2018 at 3:16 AM

    Thank you for contacting us.

    Upon checking your form as well as cloning it, I've identified the error why your form doesn't sending out autoresponder emails to your user. The recipient's email indicated in the autoresponder was not set correctly.

    1542528086test Screenshot 10

    To correct this you have to change the "Full Name" to "Email" in the Recipient Email section. This will now enable the form to send an autoresponder email to your users. Please take a look at the actual result below:

    1542528760test Screenshot 21

    Setting up an Autoresponder Email

    If you need further assistance, please let us know, we'll be glad to help. Thank you!