why am I not getting inquiries from my website to my email box?

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    guest_30095189808058
    Asked on January 10, 2013 at 02:31 PM

    My webmaster has stopped answering my calls or emails.  Her name is Kenya Taylor.  She created my website but recently I have run a test and fille dout a form from my website but it did not reach my email box.  My website url is: littlepicassonyc.com and the page the jot form is on is by clicking theREGISTRATION tab from my website.

    Can you please help me please?

    Thanks

    Isabella Grossman

    Owner/Principal of Little Picasso NYC Children's Art Studio

    313 East 61st St

    New York, NY 10065

    Tel: 646-559-1588

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    Mike_T
    Answered on January 10, 2013 at 02:49 PM

    Thank you for contacting us.

    According to our mail logs, emails are being sent. There are mail logs related to the most recent submissions on your form (last two submissions).

    /var/log/jotform/amazonSES.log:[23/Dec/2012:12:47:21 -0500] 11632406162 AmazonSES Sent email to a**@littlepicassonyc.com - MessageID:0000013bc8e04e53-cd9121be-5da0-4b15-b71f-5206133d80fb-000000 - RequestId:cd6a6ad6-4d28-11e2-8192-cdc9a10b5316

    /var/log/jotform/amazonSES.log:[29/Dec/2012:16:43:20 -0500] 11632406162 AmazonSES Sent email to a**@littlepicassonyc.com - MessageID:0000013be89e8229-53792e9a-b9a1-422c-9bc1-6033f0b31adb-000000 - RequestId:c3371232-5200-11e2-ac5d-8d99af12a49c

    If you do not have access to your JotForm account, we may try to help you with this.

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    guest_30095189808058
    Answered on January 10, 2013 at 03:18 PM

    I have no access to my jot form account.  I think Ms kenya Taylor has something to do with it.  She is the one that created the website for me.  Is there any way yo can communicate directly with me via my email isaella@littlepicasonyc.com or phone 646-559-1588

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    guest_30095189808058
    Answered on January 10, 2013 at 03:20 PM

    How do I access my jot form account? 

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    pinoytech
    Answered on January 10, 2013 at 03:30 PM

    Hi there,

    I would suggest you to contact the person who created your form and ask for your login information for you to access your account.

    Thank you!

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    Mike_T
    Answered on January 10, 2013 at 03:35 PM

    Mentioned JotForm account is corresponding to the a**@littlepicassonyc.com email address. I have tried to send the password reset email to mentioned address.

    You may try to use the password reset email to get the account access.

    Thank you.