Help me to recover my suspended account

hi pal,

this is Ranjith, I have the Jorform Account, but my login was not possible due to the account suspention. Please direct me to recover the account.

thanking you,

After my investigation I couldn't find your account. Could you please provide us your account username or the form id that belongs to your suspended account?

Thank you in advance.

user name : ranjithindia11
email : ranjithindia11@gmail.com
please help to recover my account.
I attach the screen shot also
Thank you in advance.
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Your account status is suspended. Your form is asking for credit card information / card number. It is not allowed in JotForm. This is a violation of our terms of use.

We do not allow forms that ask for sensitive information like credit card details, bank information, log in credentials, or the likes, they are considered phishing forms. We have an anti-Phishing system and manual reviewers that checks thousands of forms everyday.

If you need to process payments, you will need to use our payment integrations. If you do not need to immediately or automatically charge the client or customer, you can set the manual authorization by following this guide: How to Enable Payment Authorization.

In order to re-activate your account, we need to delete the offending fields to your form. 

Let us know if you like to proceed. Thank you.

Addition to my answer above. If the card number on your form is referring to something different, please give us details of what you are trying to collect and what it is for. You can also provide us photo / screenshot of the proof you have.

Here's a guide How to Post Screenshots to Our Support Forum.

Thank you.

Respected sir,
It is not any bank detail. It is family card number. It is related
to christianity. How can I retrive my account. Please help with step by
step procedure to retrive my account.
thank you!
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Upon review of your account we found your account is active. You may continue developing your forms.

Thank you

Respected sir,
I can't able to login my account. What can I do now? I have attached
the screenshot. Please found the real problem.
Thank you!
[image: image.png]
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Your account ranjith11india is currently active and working, in fact, it seems you're currently logged in at the moment of posting the replies here. 

Your screenshot did not reach this thread, in order to upload it, please follow this guide: https://www.jotform.com/help/438-How-to-Post-Screenshots-to-Our-Support-Forum 

The image will help us to know the message you're getting and know more about the error, you may also provide the account where you're trying to log in if it's a different to the one provided above. 

Thanks. 

respected sir,
My suspended account name is not ranjith11india. It is
ranjithindia11. And I was unable to login the account.
And my forms are not responding. For Example
*form.jotfom.me/Ranjithindia11/Neet-jghss
*is my form and it was
not open. It show me the form not found.
Please consider my request.
Thank you!!
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Your account has been reactivated, it was suspended due to card number collection, but as you previously explained to our colleagues, you are not collecting credit card number but is another kind of card number.

We apologize for the incovenience this may have caused you.

You may continue developing your forms according to our Terms of Use.

Thank you.

Respected sir,
thank you very much for retrieving my account.
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