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    Conditions for Jotform Issue- Need help

    Asked by ChrisD on January 10, 2013 at 04:37 PM

    Hello Jotform,

    I need help-

    I set up several conditions in my jotform: if a region XYZ is selected person Y gets the email.

    There are a few areas (regions) where I want two people to get the jotform email... I set up a condition, one for each person however I cant seem to get it to send to both of us.

    Am i overlooking something?

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    JotForm Support

    Answered by Deygus on January 10, 2013 at 04:55 PM

    Hi Chris, I've taken a look at your form and it appears to be setup correctly as far as I can tell. I even tested it with a " TESTZONE " configuration to test our your current setup and a submission came through to my email after doing so -

     

    The most I can think of right now is that possibly you and your personal have your email configured to recieve these notifications as spam. Either way though I would like to recommend that you read up on this guide http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-emails-not-being-received-issues to help you try to prevent this issue but if it continues please let us know so that we can investigate it more.

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    Answered by ChrisD on January 10, 2013 at 05:28 PM

    Thanks! I added a condition and included two emails with a comma in between each- it work! i removed the other conditions i set up for the same thing that had just one email.

     

    thanks!

    Chris