Downloading PDF submissions error

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    rwright
    Asked on November 19, 2018 at 10:46 AM

    Hi there, 

    When I try to view the PDF version of a submission on one of our forms - the screen seems to get stuck in a loop where it is trying to load the form and can't. The screenshots below show the two screens that it goes between. It does this continuously until you close out the page. Any advice on how we can fix it? Thank you.


    The form giving us the problem is the Gold Award Final Summary Report - https://www.jotform.com/GSNYPENN/GoldFinalReport



    1542642261Jotform Error_1.png1542642270Jotform Error_2.png

  • Profile Image
    John_Benson
    Answered on November 19, 2018 at 12:19 PM

    Please try opening it again using a different internet browser or internet network for testing purposes.

    Let us know how it goes. Thank you.

  • Profile Image
    rwright
    Answered on November 19, 2018 at 12:25 PM

    Hi John,


    I tried the form in Chrome and Explorer and tried our corporate and guest WiFis but still had the same problem

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    Kevin_G
    Answered on November 19, 2018 at 01:52 PM

    Apologies for the inconveniences caused. 

    I have been testing your form and I'm able to view the submissions, example: 

    1542653492screenshot_01.png

    I would recommend you to try clearing your browsers cache and see if that helps, it seems to be working using Chrome and Windows 10 on my end. 

    Please let us know how it goes.