Interested on product

  • Burim
    Asked on November 19, 2018 at 11:47 AM

    Hi,

    I would like to know if your product can be used for creating application forms or surveys which we will send to our users and expect responses from them. We are a non-profit organization from Denmark.
    We need an application which complies to the rules:
    -Must encrypt applications when sent and when we receive back responses,
    -You must have servers located within European Union because we are not allowed to save our data on a server outside EU,
    -Must be possible to attach documents in the application forms/surveys,
    -Must be able to create link of the form and send it via emails,
    -Must be able to publish the form in the website

    Thanks
    Burim Syla

  • Nik_C
    Replied on November 19, 2018 at 1:06 PM

    -Must encrypt applications when sent and when we receive back responses, 

    Our forms are secured by default, and you can check that here: https://www.jotform.com/security/

    If you want to be extra secure, you can encrypt your form responses: https://www.jotform.com/help/344-Encrypted-Forms-and-How-to-Use-Them

    -You must have servers located within European Union because we are not allowed to save our data on a server outside EU, 

    Yes, you can choose where your data will be located in Settings page: https://www.jotform.com/myaccount/data

    1542650540Screen Shot 2018 11 19 at 7 Screenshot 10

    -Must be possible to attach documents in the application forms/surveys, 

    Yes, that is one of our default options, you just have to add the upload field to your form:

    1542650722Screen Shot 2018 11 19 at 7 Screenshot 21

    -Must be able to create link of the form and send it via emails, 

    Yes, that is possible with our sharing options: https://www.jotform.com/help/401-Where-to-Find-My-Form-URL

    -Must be able to publish the form in the website 

    You can do that by using one of our embedding options: https://www.jotform.com/help/67-Which-Form-Embed-Code-Should-I-Use

    Please let us know if you have any further questions.

    Thank you!

  • Burim
    Replied on November 21, 2018 at 7:43 AM
    Hi,
    Do you comply with GDPR ?
    And I would like to know how fast is your support in case we ask for some help when creating a form?
    Regards
    Burim
    Fra: JotForm
    Sendt: 19. november 2018 19:07
    Til: Burim Syla
    Emne: Re: Interested on product
    A new response has been received:
    [Billede fjernet af afsender. JOTFORM]
    Answered by Nik_C
    -Must encrypt applications when sent and when we receive back responses,
    Our forms are secured by default, and you can check that here: https://www.jotform.com/security/
    If you want to be extra secure, you can encrypt your form responses: https://www.jotform.com/help/344-Encrypted-Forms-and-How-to-Use-Them
    -You must have servers located within European Union because we are not allowed to save our data on a server outside EU,
    Yes, you can choose where your data will be located in Settings page: https://www.jotform.com/myaccount/data
    [Billede fjernet af afsender. 1542650540Screen Shot 2018-11-19 at 7.02]
    -Must be possible to attach documents in the application forms/surveys,
    Yes, that is one of our default options, you just have to add the upload field to your form:
    [Billede fjernet af afsender. 1542650722Screen Shot 2018-11-19 at 7.03]
    -Must be able to create link of the form and send it via emails,
    Yes, that is possible with our sharing options: https://www.jotform.com/help/401-Where-to-Find-My-Form-URL
    -Must be able to publish the form in the website
    You can do that by using one of our embedding options: https://www.jotform.com/help/67-Which-Form-Embed-Code-Should-I-Use
    Please let us know if you have any further questions.
    Thank you!
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  • jherwin
    Replied on November 21, 2018 at 8:12 AM

    Do you comply with GDPR ?

    Yes, JotForm is GDPR compliant. You can find more details here: https://www.jotform.com/gdpr/

    Also, we offer data processing addendums (DPAs) for our customers that operate in the EU. If you would like to sign a DPA, Feel free to send your request: https://www.jotform.com/gdpr/dpa/

    And I would like to know how fast is your support in case we ask for some help when creating a form?

    We are online 24/7, you can just use our Support Forum for the assistance you need, and we will respond to your concern as soon as possible.

    You can also send to us your concern via email at support@jotform.com if its not too urgent.


    If you need further assistance, please let us know.