Why can't I click on STRIPE as a payment option when building my form?

  • Anita
    Asked on November 19, 2018 at 1:35 PM

    Hi There:)

    I am building a form to allow people to purchase tshirts.

    I want to use my STRIPE account as the payment type.

    But when I go to ADD A FORM ELEMENT, and then click on PAYMENT and view the different options for payment types, STRIPE is greyed out and I can't choose it. The only thing it will let me choose is PAYU.

    What do I need to do to be able to set up STRIPE as my payment type?

    Thanks!!

    Jotform Thread 1647725 Screenshot
  • Nik_C
    Replied on November 19, 2018 at 2:45 PM

    Since you can have only one payment per fom, you have to remove the one you already have (PayU) to be able to add another one.

    And to do that just select the payment field in the form and delete it:

    1542656677Screen Shot 2018 11 19 at 8 Screenshot 10

    Please let us know if you have any further questions.

    Thank you!

  • Anita
    Replied on November 19, 2018 at 4:43 PM
    Thank you!
    I figured out what you said.
    Unfortunately that meant i lost all the work on the products that so did:(
    And I didn’t know that would happen so i didn’t screenshot it:(
    But thanks for your quick response time:)
    Sent from my iPhone
    ...
  • John_Benson
    Replied on November 19, 2018 at 9:10 PM

    Hi, 

    If you replace the payment integration with a new one, the product will not be deleted or removed. Here's a screencast of my test changing PayPal to Stripe:

    1542679472zvxc4662fd4gfgh Screenshot 10

    I hope this helps. Let us know if you need further help.

    Thank you.