What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    I'm not receiving my submissions

    Asked by bigbearsportsranch on January 10, 2013 at 11:36 PM

    I just tested out the form with a $1 PayPal price and I filled it out and PayPal sent an email saying they got money but I never got a auto response email or an notification email. I tried it again without a credit card making the PayPal free and it worked. Any ideas??

    Page URL:

  • Profile Image
    JotForm Support

    Answered by liyam on January 10, 2013 at 11:50 PM

    Thank you for your post, bigbearsportsranch.

    Upon checking, it appears that the submission landed to the "Pending Submissions" list.  This list is actually for payment submissions that do not continue with their purchase.  You can find this list when you go to your submissions page, and then clicking Pending Submissions icon above the submissions details.

    Here's how it looks like:


    To resolve this issue:  Go into your Paypal account, Click on the Profile menu, select My Selling Prefences 


    Midway down the next page is a 'Instant payment notifications' field, select click on the Update button to the right of it. 


    Click Choose IPN Settings, Enter http://www.jotform.net/ipns/paypal.php into the Notification URLtext box and ensure Receive IPN Message (Enabled) radio button is selected. Click Save.


    Please let us know if you have further questions or concerns.