How can I re-add a sub-user to my account?

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    nathanohara
    Asked on November 19, 2018 at 10:24 PM

    Hi,


    I've removed a sub account from my profile by mistake, the account is still active and can be logged into. Is there anyway to re-attach the user to my account?


    Thanks,

    Nathan

  • Profile Image
    Welvin
    Answered on November 20, 2018 at 02:54 AM

    Yes, you should be able to do that. Go to your sub-user account option here https://www.jotform.com/myaccount/users 

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    nathanohara
    Answered on November 21, 2018 at 10:38 PM

    Thanks Welvin, but I don't want to create a new sub-user. There is a previous sub-user that I've deleted from my account, which has now converted to a separate free user account. I would like to know if I can re-attach it to my current profile as it has addition forms that we would like to use.

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    roneet
    Answered on November 22, 2018 at 02:41 AM

    Yes, you may add him as a sub-user to your account. Then he may transfer his forms to the shared folder that you create.

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    Hope this helps!

    Thanks.