No data in the excel report

  • Profile Image
    CKern
    Asked on November 20, 2018 at 05:19 AM

    Dear Jotform Team,

    currently we can not retrieve the entries for our form https://form.jotformeu.com/83023518954358.

    The report only shows one line and not the 61 entries. Can you help us? Best regards Christoph

  • Profile Image
    Victoria_K
    Answered on November 20, 2018 at 06:00 AM

    Hello Christoph,

    Our sincerest apologies for the inconvenience caused. We have experienced an issue with one of our EU servers, but our developers have already handled this. Could you please try creating new report for your form as shown on the screenshot? 

    Please let us know if the issue persists with it.

    154271156512-57-41.png

    Thank you!

  • Profile Image
    CKern
    Answered on November 20, 2018 at 06:22 AM

    hello viktoria,


    thanks a lot. it works.


    regards

    Christoph