No data in the excel report

  • CKern
    Asked on November 20, 2018 at 5:19 AM

    Dear Jotform Team,

    currently we can not retrieve the entries for our form https://form.jotformeu.com/83023518954358.

    The report only shows one line and not the 61 entries. Can you help us? Best regards Christoph

  • Victoria_K
    Replied on November 20, 2018 at 6:00 AM

    Hello Christoph,

    Our sincerest apologies for the inconvenience caused. We have experienced an issue with one of our EU servers, but our developers have already handled this. Could you please try creating new report for your form as shown on the screenshot? 

    Please let us know if the issue persists with it.

    154271156512 57 41 Screenshot 10

    Thank you!

  • CKern
    Replied on November 20, 2018 at 6:22 AM

    hello viktoria,


    thanks a lot. it works.


    regards

    Christoph