No data in the excel report

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    Asked on November 20, 2018 at 05:19 AM

    Dear Jotform Team,

    currently we can not retrieve the entries for our form

    The report only shows one line and not the 61 entries. Can you help us? Best regards Christoph

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    Answered on November 20, 2018 at 06:00 AM

    Hello Christoph,

    Our sincerest apologies for the inconvenience caused. We have experienced an issue with one of our EU servers, but our developers have already handled this. Could you please try creating new report for your form as shown on the screenshot? 

    Please let us know if the issue persists with it.


    Thank you!

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    Answered on November 20, 2018 at 06:22 AM

    hello viktoria,

    thanks a lot. it works.