What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Constant Contact : Preventing to get submission on Paypal Form

    Asked by sjames100 on January 11, 2013 at 08:52 AM

    For most of my forms I have received the submission reports in my email along with the paypal receipt.  However, for my "Art Uncorked Registration" form, I am not receiving them - only the paypal receipt, and sometimes not that.  I've tried changing the email settings and various other things but still not getting them.

    The only time I get the submission report for this form is if I click "Complete Submission" in the Pending Payments screen. Can you review the form and suggest a fix?

    Page URL:
    http://highlandsartleague.org/art_uncorked

    My Forms Reports pending payments email
  • Profile Image
    JotForm Support

    Answered by idarktech on January 11, 2013 at 09:34 AM

    Hi,

    In your PayPal profile, under Selling Preferences > Instant Payment Notification Preferences, set the following:

    http://secure.jotform.me/ipns/paypal.php

    Let us know how it turns out after a test payment. Thanks!

  • Profile Image
    JotForm Support

    Answered by idarktech on January 11, 2013 at 09:35 AM

    Sorry, use this:

    http://secure.jotform.us/ipns/paypal.php

  • Profile Image

    Answered by sjames100 on January 18, 2013 at 08:56 AM
    Hello,

    I’ve made the change you suggested in the paypal profile; however I am still not receiving the form submissions for the “Art Uncorked Registration” form. I do receive the paypal notifications and that has never been a problem. However, I have to go to the Jotform website to view the submitted form. I receive the submissions for all the other forms, just not this one – and I don’t see any difference in the email notifications. Could you please review and suggest a fix?

    Thanks,

    Susan James

  • Profile Image

    Answered by pinoytech on January 18, 2013 at 10:15 AM

    Hi Susan,

    Sorry for the inconvenience thta may have caused. With regards to the issue that you didn't received email notification, please take a look at this article on how to prevent emails not being received.

    http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-emails-not-being-received-issues

    If you need further assistance, do let us know.

    Thank you!

  • Profile Image

    Answered by sjames100 on January 18, 2013 at 10:54 AM
    Thanks, I have already tried the steps indicated in the article. The “test email” button has always worked on the notification email, it just doesn’t work when someone actually submits the form. Again, it works correctly for all my other forms, just not this one.

  • Profile Image
    JotForm Support

    Answered by EduardoMendez on January 18, 2013 at 11:44 AM

    Hi there, 

    I have tested your form and all seems to be working fine.

    The only time that you don't receive a notification is when the user does not complete the payment.

    Here is a video of my test and how to complete entries with incomplete payments:

    http://screencast.com/t/3TKHrEWte5C

    As per the notifications, I received the notifications of the test as well.  Did you also receive them?

    I hope that helps!  Let us know if you need further assistance!

  • Profile Image

    Answered by sjames100 on January 18, 2013 at 11:51 AM
    Thank you, I did receive the test. Just prior to your sending it, I embedded the form with iFrame instead of the source code, perhaps that made the difference. I will let you know if there are any problems. Regarding “The only time that you don't receive a notification is when the user does not complete the payment.” we have about 98 submissions on the form and have only received 5 – those were when I completed the payment on the incomplete payments screen.


  • Profile Image
    JotForm Support

    Answered by EduardoMendez on January 18, 2013 at 01:12 PM

    I'm glad that you received the e-mails.

    Please let us know if there are any other issues.  We'll be glad to continue troubleshooting for you!

  • Profile Image

    Answered by sjames100 on January 21, 2013 at 10:36 AM
    Still not getting the submission reports. Please see history on this problem and advise if you have any further suggestions.

  • Profile Image

    Answered by jeanettebmz on January 21, 2013 at 11:53 AM

    On a post above you said you have followed the steps on this guide

    I just checked the form , and I see the email notification sender address was set to noreply@jotform.com, does that mean that you whitelisted our domain names?

        Jotform.com

    ·        email.amazonses.com

    ·        amazonses.com

    ·        jotform.co

    ·        secure.jotform.co

    ·        s3.amazonaws.com  

    ·        static-interlogyllc.netdna-ssl.com


    You shouldn't whitelist our IP's unless you use a different email address other than ours

  • Profile Image

    Answered by sjames100 on January 21, 2013 at 12:42 PM
    The domains are whitelisted. This particular form is the only one that does not send a notification of the submitted form. I get notifications from my other forms. For this form I only get the paypal receipt and then have to go to jotform to see the submitted form. I have tried numerous configurations and still no notifications. I only get the notification of this form when it is an incomplete payment that I “complete” on the jotform website. Why would it work on all the other forms but not this one?

  • Profile Image

    Answered by jeanettebmz on January 21, 2013 at 01:01 PM

    The only thing I see on this particular form  is that it's integrated with Constant Contact username HalNews

    So, can you please check on your Constant Contact email -which might be different from the one setup into this form-  if you get the notifications there?

  • Profile Image

    Answered by sjames100 on January 21, 2013 at 01:35 PM
    I am using the same email address for both services; however, I have now removed the Constant Contact integration from the form. We will see if that works. It was not working with Constant Contact anyway – it was supposed to add the contact to our newsletter list but it didn’t, maybe that’s where the notification is getting derailed. I will let you know if there is any difference in the function.

  • Profile Image
    JotForm Support

    Answered by Mike_T on January 21, 2013 at 02:16 PM

    Thank you for your updates. It is probably that the Constant Contact integration should be improved to work on the payment forms.

    If your valid submissions are still not going through, please make sure that you have the Receive IPN Message (Enabled) option selected, and our IPN URL listed.

  • Profile Image

    Answered by sjames100 on January 22, 2013 at 08:35 AM
    This morning I received a submitted form. It must have been the integration with Constant Contact that was causing the problem. So glad to have that cleared up, thank you for all your help.

  • Profile Image

    Answered by jeanettebmz on January 22, 2013 at 10:20 AM

    We are very happy to hear that removing the CC integration solved the issue.

    However , that is not the way it should be , so I am forwarding this bug to our developer Team

  • Profile Image
    JotForm Founder

    Answered by aytekin on May 06, 2013 at 08:58 AM

    This bug is now fixed.

    You can now safely use Constant Contact integration on PayPal forms. 

    Thanks for your patience.