What happens to the Data after the service is canceled or it has been retrieved?

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    bpeters19
    Asked on November 20, 2018 at 10:07 AM

    We are a hospital considering the HIPAA compliant package.   Before doing so there are a couple of questions we have in regards to the data.

    1.  If we decide to cancel the subscription, what happens to the data on the servers that has already been submitted?

    2.  Once a form is submitted and we get notification that it has been completed, do we log in and print that information off?  Can we upload into our system?   Once it has been retrieved, then can we delete it off the server or is it always there?

    Thank you for your assistance.

  • Profile Image
    Victoria_K
    Answered on November 20, 2018 at 11:24 AM

    Hello,

    For more information related to HIPAA accounts, please refer to this page: https://www.jotform.com/hipaa/ 

    1.  If we decide to cancel the subscription, what happens to the data on the servers that has already been submitted?

    We do not erase any data without user's permission, so if you cancel your subscription, the data can be moved to non HIPAA servers. But, you always can download the data and delete it before cancelling subscription: How-to-Download-Form-Submissions-as-Excel-CSV-PDF

    2.  Once a form is submitted and we get notification that it has been completed, do we log in and print that information off?  Can we upload into our system?   Once it has been retrieved, then can we delete it off the server or is it always there?

    It is possible to set up email notifications for new submissions. You can also attach a PDF file of submission to email:

    How-to-use-Notification-and-AutoResponder-emails-in-HIPAA-accounts

    How-to-include-submissions-as-PDF-attachment-in-the-email-notifications

    If needed you can delete submissions from our servers: How-to-Delete-Form-Submission-Data

    We will gladly assist if you need any further help.