Youtube Widget: Video is not updating when URL is changed

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    mmae1986
    Asked on November 20, 2018 at 01:39 PM

    I have hard refreshed, subscribed, done all kids of things to try to fix this I can't figure out how to fix it. Here's the link:  https://form.jotform.com/83234670522150

    1542739116Screen Shot 2018-11-20 at 10.3

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    DonaldHag
    Answered on November 20, 2018 at 02:54 PM

    I have cloned your form here https://form.jotform.com/83235618836969 and am able to embed a Youtube Video and the right video is displaying. If possible you can clone the form and do the edits on that version.

    I have gone ahead and cleared your form cache as well. Reset your browser cache and try the form again. The video could have been cached by the browser.

    For further assistance, do let us know.

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    Victoria_K
    Answered on February 18, 2020 at 08:29 AM

    Hi @mmae1986,

    We have applied an update for the widget and the issue should be fixed now. YouTube widgets are now updating instantly.

    Please check from your end as well and let us know if you need any assistance.