My form does not register responses even though it's live

  • marketingmasscec
    Asked on November 20, 2018 at 2:40 PM

    After entering required information in the form I click the button at the bottom of the screen and I get taken to a blank white screen. I have popups enabled on my computer. Please help!

    Susan

  • David JotForm Support Manager
    Replied on November 20, 2018 at 4:15 PM

    I tested your form, but I could not figure out the cause of the problem, I even tried clearing your forms cache. However, I cloned your form(in your account), and the clone version works, could you please test it: https://form.jotform.com/83235818121150 

    1542748438clone Screenshot 10

    You may use the clone version instead and delete the other. Also, note that you can rename the title of the clone form, and the page title too: https://www.jotform.com/help/373-How-to-Change-the-Page-Title-of-the-Form 

    Let us know if you need more help.