What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Incomplete Confirmation Email

    Asked by karln on January 11, 2013 at 12:10 PM

    I've had 2 people email me saying after they filled out the form completely, the confirmation email is blank except for their email address and the "First Name" field is displaying their last name.

    When I check the form submissions on the website, everything is filled-in correctly.

    So there must be a mis-match between what's being filled-in and what's being confirmed to the original form entrant.

    Hope these pics help!

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    JotForm Support

    Answered by idarktech on January 11, 2013 at 12:39 PM


    I was able to replicate the problem after submitting your form. I would suggest to double check your MailChimp Integration. Check if you've mapped all the fields from JotForm to your MailChimp Form. If some of the fields doesn't display, try re-integrating your form using new MailChimp API Key and check the fields.

    Also, regarding on the Full Name field on your MailChimp Form I would suggest to separate it using two text boxes with labels, First Name and Last Name just like what you did on your JotForm's Form. This is so you can mapped them separately.

    Let us know how if you need further assistance. Thanks!