What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why doesn't JotForm on FaceBook work with SmartPhones?

    Asked by MarilynLitt on January 11, 2013 at 01:35 PM

    We have created a website for our users who have smartphones because they cannot fill out the form through FaceBook.  What causes that?

    Thank you!  Love JotForm!



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    JotForm Support

    Answered by NeilVicente on January 11, 2013 at 02:34 PM

    Actually, forms created with JotForm that are embedded on a Facebook page will work perfectly fine on a mobile browser with "Desktop mode" enabled.

    However, most mobile browsers have this disabled, and Facebook's mobile version does not allow iframe applications to be ran. Since JotForm can only be embedded on an iFrame FB app, this can be quite a hurdle.

    To sum it up, embedding the form to a separate website is the best way to work around this problem.