Broken image logo

  • plannacional
    Asked on November 21, 2018 at 12:37 PM

    Hi, we have a problem in a form.

    When we use cod html some icon like broken link for an image appears. 

    EXAMPLE http://ahora-84.org/2018/

    Jotform Thread 1650083 Screenshot
    Page URL: http://ahora-84.org/2018/
  • David JotForm Support
    Replied on November 21, 2018 at 2:26 PM

    That image doesn't appear to be a part of the form itself.  If you switch to either the script embed or iFrame embed code is the broken image still shown?

    https://www.jotform.com/help/148-Getting-the-Form-iFrame-Code

    I do see the source of the image and it looks to be on our end but I don't see any form element that would be inserting it.

  • plannacional
    Replied on November 21, 2018 at 6:20 PM

    Hi!

    David: That image doesn't appear to be a part of the form itself. 
    Me: in deed. if i look in the source code, and i cant find this img and the route.

    If you switch to either the script embed or iFrame embed code is the broken image still shown?

    ME: i cant use embebed function for this web, i need to use the full html code.


    if you use "inspect" on the browser, it looks like a "conversion pixel" or a "follow pixel" that i cant deactivate.


  • Kevin Support Team Lead
    Replied on November 21, 2018 at 9:28 PM

    I have been checking this and it seems the image is not part of the form itself since I checked the source code and the image is not present, I think it may be added by some script once the form is loaded in the browser. 

    Now, the image can be found if you inspect the source code of your form https://www.jotformpro.com/form/80935883131965, when you embed the form using the source code, it seems like some CSS code is trying to show the image, in order to resolve that you may need to inject this code to your page: 

    <style type="text/css">

    .event_tracking_image{

    display: none !important;

    }

    </style>

    This code may be added to the <head> tabs of your HTML code. 

    I hope this helps.