Can I downgrade to the free version?

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    Asked on November 21, 2018 at 01:26 PM

    I don't want to cancel my account, but I need to downgrade it for the time being -- I pay for this out of my own pocket on behalf of some nonprofits that I do volunteer work for...

    Thank you,


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    Answered on November 21, 2018 at 02:59 PM

    Hello Mike,

    You can cancel your current subscription, this would downgrade your account to free status: How-Can-I-Cancel-My-PayPal-Subscription

    Please note that you need to cancel the subscription within your PayPal account as described at the guide above. When your account is downgraded, your forms and data will remain under your account. 

    Also, we offer a 50% discount on all of our plans for non profit organizations. If you belong to non profit organization, please submit an application form at

    Once the application is approved (usually within 24-48 hours) you will receive an email and you will be able to subscribe with a 50% discount.

    If you need any further assistance, please let us know.