Jot Form Advertisement covering up Submit button on mobile view

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    Jconroy04
    Asked on November 21, 2018 at 02:48 PM

    Hi,

    I created a Form for a client with the Free Jot Form Version. The Jot Form Advertisement at the bottom of the form is covering up the "Submit Button" at the bottom of the page. How can I fix this? Please see the screenshot I attached. You can also see this on your mobile view: https://www.gracestonepublishing.com/publishing-author-contract


    Thank You,

    Jenna

  • Profile Image
    AshtonP
    Answered on November 21, 2018 at 04:29 PM

    I just tested the webpage on Mobile and the Submit button is correctly visible. It appears that you are using the Mobile Responsive Testing tool.  

    73214_unnamed.jpg

    Could you please test this on a Mobile device and let us know in case of any issues?

  • Profile Image
    Jconroy04
    Answered on November 21, 2018 at 05:43 PM
    Now it shows nothing at all but an error message.
    https://www.gracestonepublishing.com/publishing-author-contract
    On Wednesday, November 21, 2018, 4:29:27 PM EST, Jotform wrote:

    New response received#yiv3971304057 p img {width:100%;} A new response has been received: Answered by AshtonP

    I just tested the webpage on Mobile and theSubmit button is correctly visible. It appears that you are using theMobile Responsive Testing tool.  
    Could you please test this on a Mobile device and let us know in case of anyissues?
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  • Profile Image
    Jconroy04
    Answered on November 21, 2018 at 05:43 PM
    Ok. I was able to solve that error by using the standard iFrame code instead of the Wix code. 
    However, now on mobile there is a very large amount of white space beneath the form. Why is this? I can't seem to get rid of it, it looks like a problem directly with the code.
    Insight?
    Thanks!
    ...
  • Profile Image
    jonathan
    Answered on November 21, 2018 at 07:25 PM

    Thank you for updating us and letting us know you found a resolution using the iframe embed code.

    I test again the embedded form on your website using mobile browser,  but so far I was not able to see the white space beneath the embedded form that you mentioned.

    Ex:

    1542846206zzz 2018-11-22 08.20.21.png


    Can you please test again. Try restarting you mobile browser and load your website page again. You may also try first clearing your mobile browser cache just to be sure it was refreshed.

    Let us know if issue persist.