Black Friday discount upgrade

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    Asked on November 21, 2018 at 07:01 PM

    I have been using the free version of Jotform for our HOA's website. I am working on getting Board approval for the Bronze version, but I don't want to loose the special Black Friday discount. If I pay now using my own credit card, will there be a problem 2 years down the road with switching the billing to an invoice sent to our Property Manager? When will the special 50% discount expire?

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    Answered on November 22, 2018 at 12:04 AM

    Do note that the Black Friday discount is for the Yearly or Bi-yearly subscriptions only. The Black Friday Sale will end on November 25,2018.

    However, if you want to switch to another subscription within the subscription period, the same discount will not apply anymore.

    If you have further questions, let us know.

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    Answered on November 22, 2018 at 08:55 PM

    OK, now I have the approval from the HOA to proceed with a Bronze level subscription. I need some advice for entering the Customer and Billing information.

    I would rather not use my personal information here, particularly my personal credit card. But I will continue to be the "Administrator" and "Form Builder" for the subscription, so I do not want to change Username, Password, or email address in the Profile. But I want the billing to go to our Association's Property Manager.

    1. Can the Billing (Customer Information page?) email address be different than the Profile email address?

    2.Which method of payment will generate an invoice for the initial payment and subsequent payments? Our HOA's accounting system really needs an invoice, either email or US Mail, to generate a payment. They cannot/will not pay via credit card.

    3. Who's name and phone number should be on the Customer Information page - mine, the Property Manager, or our Association's?

    4. I'm sure you have other customers in my situation. Is there a common practice in these circumstances?

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    Answered on November 22, 2018 at 10:52 PM

    Please note that you can upgrade your account with "Check/Purchase Order/Wire Transfer" and that will solve most of your issue. 

    When you choose "Check/Purchase Order/Wire Transfer" in payment method, you will be able to add different email and will not require a credit card to process order. You can add any contact information in the billing page. Please check the screenshot below:


    You may like to take a look at the following guide on how to upgrade your account using purchase order payment method:

    Please note that there is minimum amount required to process purchase order payment as it involves manual process. The lowest plan you can upgrade to with sale price is bronze 2-year subscription as displayed in the above screenshot.

    Hope this helps.

    Do get back to us if you have any questions.