The Google Drive integration doesn't appear to be working.

  • Profile Image
    JackDexa
    Asked on November 21, 2018 at 07:09 PM
    Also, the Google Drive integration doesn't appear to be working either. 
  • Profile Image
    BDAVID
    Answered on November 21, 2018 at 07:32 PM

    I have done a few tests in our hipaa account, and non-hipaa account, the Google Drive integration appears to be failing in both. I will escalate this issue to our back-end team. You will be updated via this thread, when the issue gets fixed.

  • Profile Image
    JackDexa
    Answered on November 21, 2018 at 08:43 PM
    Great thank you. It has been working for our other ones as far as I can
    tell.
    ...
  • Profile Image
    JackDexa
    Answered on November 25, 2018 at 12:43 PM
    Hi any updates on my issues?
    Thanks.
    ...
  • Profile Image
    DonaldHag
    Answered on November 25, 2018 at 12:49 PM

    There is no update so far, however, the issue is being looked into. It has been assigned and has a priority status of very important. We shall let you know here once there is a response available.

    In the meantime, try re-integrating the sheet and let us know here if this works.

  • Profile Image
    JackDexa
    Answered on November 27, 2018 at 10:43 AM
    Hello - What is the latest update on this issue?
    It's very important we have this fixed asap. None of our other integrations
    seem to be having an issue.
    ...
  • Profile Image
    BDAVID
    Answered on November 27, 2018 at 11:50 AM

    Unfortunately, we have not received any updates yet from our back-end team, and there is no estimated time-frame for a resolution. I will request for updates, hopefully, we can be updated soon.

  • Profile Image
    JackDexa
    Answered on November 28, 2018 at 02:43 PM
    I tried again. Still nothing.
    ...
  • Profile Image
    Jim_R
    Answered on November 28, 2018 at 04:19 PM

    Hello @JackDexa - We haven't heard any news yet. I sent a message to the developer assigned to your case and hopefully, we'll hear from him soon. Thanks in advance for your patience and cooperation.

  • Profile Image
    granitepond
    Answered on November 28, 2018 at 09:50 PM

    We are also having this issue.  Weren't sure if an "us too" message on here was appropriate, but chiming in anyway in case it can help escalate this issue for resolution.

    The integration that saves our PDF form responses to Google Drive (https://hipaa.jotform.com/81257097171156) stopped working properly around Nov. 15th when the PDFs last saved there started only containing the message "We couldn't find the submission you are looking for on our servers." instead of the form data.  After Nov. 18th, no PDFs are being saved to our Google Drive. We deleted and recreated the integration with a new folder, to no avail.

    Perhaps of note, the google sheets integration for the form is still working, but has stopped putting the submission timestamp in the first column after Sept. 11 2018.

  • Profile Image
    JackDexa
    Answered on November 28, 2018 at 10:43 PM
    Interesting. We tried the sheets as well, but it didn't work. I thought it
    may have been because we enabled HIPAA and that's what caused it. But I was
    advised it wasn't the case.
    ...
  • Profile Image
    Victoria_K
    Answered on November 29, 2018 at 06:29 AM

    Hello @granitepond and @JackDexa,

    The ticket is opened and marked as very important, our developers are still working on it. I will send another message to developers checking for updates. 

    @granitepond, we have created another thread for your case and will attach separate ticket for it here: https://www.jotform.com/answers/1657221 

  • Profile Image
    JackDexa
    Answered on December 06, 2018 at 07:43 PM
    Could you please provide an update with this issue?
    Could you please also credt my account for this past month? I haven't been
    able to use the forms, and had to use another form builder in their place
    (typeform).

    Thanks
    ...
  • Profile Image
    roneet
    Answered on December 06, 2018 at 10:22 PM

    @mehmetcan

    The user is asking for updates. Could you please advice?

  • Profile Image
    roneet
    Answered on December 06, 2018 at 10:28 PM

    @Jackdexa

    Sorry, for my last reply. I have conveyed your message to the developer assigned to this thread. Any updates received from him will update you on this thread.

    To avoid any confusion I have moved your second concern to a separate thread. It will be addressed shortly. Follow this thread:

    https://www.jotform.com/answers/1665779

    Thanks