-
kimspargoAsked on November 21, 2018 at 7:46 PM
Hi I have paid and upgraded my package but it's not showing in my plan and I've got notifications coming through to upgrade - even though I have already done so
PLEASE HELP!!!!
-
Richie JotForm SupportReplied on November 22, 2018 at 12:45 AM
I have checked your account subscription and you have successfully upgraded to Silver yearly plan. However, I have found another active subscription for Bronze monthly.
You can cancel your Bronze monthly by following this guide:https://www.jotform.com/help/336-How-Can-I-Cancel-My-PayPal-Subscription
After canceling your subscription in PayPal, you can contact us so that we can process a refund for your Bronze subscription.
Hope this information helps.
If you need further assistance, let us know.