upgrade subscription

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    Asked on November 21, 2018 at 07:46 PM

    Hi I have paid and upgraded my package but it's not showing in my plan and I've got notifications coming through to upgrade - even though I have already done so


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    Answered on November 22, 2018 at 12:45 AM

    I have checked your account subscription and you have successfully upgraded to Silver yearly plan. However, I have found another active subscription for Bronze monthly.

    You can cancel your Bronze monthly by following this guide:https://www.jotform.com/help/336-How-Can-I-Cancel-My-PayPal-Subscription

    After canceling your subscription in PayPal, you can contact us so that we can process a refund for your Bronze subscription.

    Hope this information helps.

    If you need further assistance, let us know.