How to avoid submit.jotform as the referral in Google Analytics?

  • Profile Image
    marcociccone
    Asked on November 22, 2018 at 05:07 AM

    Hello, I am trying to setup a Google Analytics goal to track forms completed.


    Currently our form is nested as iframe and we use a custom /thank-you page (redirect) and I've setup a GA goal based on this destination.

    Unfortunately the redirect is breaking GA source and medium tracking, because of this redirects. I also tried using the Google Analytics Widget, and I also put our domain for cross domain tracking, but I don't understand what metrics this widget is tracking, apart from pageviews (that is completely useless, given that I already track pageviews of the page that contains the iframe).

    How can I track GA goals?

  • Profile Image
    marcociccone
    Answered on November 22, 2018 at 05:10 AM

    Integration: GA goal based on destination (/thank-you page) it's working, but the GA source and medium are: referral and submit.jotform.com. I must preserve the original source and medium, using cross domain tracking, but I can't understand how to setup using the Google Analytics Widget.

    Thanks

  • Profile Image
    roneet
    Answered on November 22, 2018 at 09:38 AM

    You may try adding submit.jotform.com to your referral exclusion list which would resolve the issue.

    Note, that the form submit domain name might be a bit different, here are some examples:

    submit.jotform.com

    submit.jotformpro.com

    submit.jotform.us

    submit.jotform.co

    Please check yours and do as suggested. Let us know if this doesn't resolve the issue so we can further check.

    Thanks

  • Profile Image
    marcociccone
    Answered on November 22, 2018 at 09:58 AM

    Hi, the right referral is submit.jotformeu.com. I've put that into the exclusion list, I'll make a test soon and get back to you.

  • Profile Image
    marcociccone
    Answered on November 22, 2018 at 10:05 AM

    Hi, no change. I have put the exclusion, but I still see goals credited to referral / submit.jotformeu.com

    Please note that I use utm_source=test&utm_medium=test to do my tests.

    I've also configured cross domain tracking with submit.jotformeu.com without success. Here's an image.

    How do other clients track jotform submits using GA goal? I can replicate their method if someone can show that.

    Unfortunately we cannot buy Jotform paid plans until we solve this issue.

    1542899031Schermata 2018-11-22 alle 16.0

  • Profile Image
    Kevin_G
    Answered on November 22, 2018 at 11:29 AM

    That's the URL Jotform uses to submit the data, you may set up a custom thank you page and include the following in the URL "?utm_nooverride=1", this guide will help you redirecting to a different thank you page: https://www.jotform.com/help/38-Redirecting-Users-to-a-Different-Page 

    I hope this helps.