How to make the form supported when using a mobile with an IFRAME

  • adeldes
    Asked on November 23, 2018 at 12:53 PM

    Dears

    I have used the script code with my page on the website, but it does not responsive design when it is displayed on the mobile.

    Regards,,

    Jotform Thread 1651732 Screenshot
  • John_Benson
    Replied on November 23, 2018 at 2:25 PM

    Please try re-embedding the form using the normal embed code. Here's a screenshot guide:

    1543001108345dfr346gg Screenshot 10

    Let us know if the issue still persists. Thank you

  • adeldes
    Replied on November 26, 2018 at 2:54 AM

    Hello John

    Thank you for a reply

    I have tried the script code, I get the same issue

    1543218793Untitled Screenshot 10

    Best Regards,,

  • John_Benson
    Replied on November 26, 2018 at 9:21 AM

    Thank you for testing it.

    I checked again the website (https://mares-med.com/form.html) and I was able to replicate the issue.

    154324183151df2346324 Screenshot 10

    I checked the form direct link and I was not able to replicate the issue. Please try the link below and see if the issue still persists.

    https://www.jotform.me/form/83142944076459

    We'll wait for your reply. Thank you.

  • adeldes
    Replied on November 26, 2018 at 10:11 AM

    Thank you John.

    it's work good with the direct link.

    Can we find another way to make this work with iframe or script code?

    The form should appear with the primary or sub-domain.

    Regards,,

  • John_Benson
    Replied on November 26, 2018 at 11:23 AM

    You can try using the form direct link and use custom domains. Here's a guide: https://www.jotform.com/help/144-How-to-use-Custom-Domains-with-Jotform

    Please give it a try and let us know if you still want to embed the form to your website. 

  • adeldes
    Replied on November 26, 2018 at 3:02 PM

    yes that work for me

    thank you john.