How to make the form supported when using a mobile with an IFRAME

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    adeldes
    Asked on November 23, 2018 at 12:53 PM

    Dears

    I have used the script code with my page on the website, but it does not responsive design when it is displayed on the mobile.

    Regards,,

    Screenshot
  • Profile Image
    John_Benson
    Answered on November 23, 2018 at 02:25 PM

    Please try re-embedding the form using the normal embed code. Here's a screenshot guide:

    1543001108345dfr346gg.png

    Let us know if the issue still persists. Thank you

  • Profile Image
    adeldes
    Answered on November 26, 2018 at 02:54 AM

    Hello John

    Thank you for a reply

    I have tried the script code, I get the same issue

    1543218793Untitled.png

    Best Regards,,

  • Profile Image
    John_Benson
    Answered on November 26, 2018 at 09:21 AM

    Thank you for testing it.

    I checked again the website (https://mares-med.com/form.html) and I was able to replicate the issue.

    154324183151df2346324.png

    I checked the form direct link and I was not able to replicate the issue. Please try the link below and see if the issue still persists.

    https://www.jotform.me/form/83142944076459

    We'll wait for your reply. Thank you.

  • Profile Image
    adeldes
    Answered on November 26, 2018 at 10:11 AM

    Thank you John.

    it's work good with the direct link.

    Can we find another way to make this work with iframe or script code?

    The form should appear with the primary or sub-domain.

    Regards,,

  • Profile Image
    John_Benson
    Answered on November 26, 2018 at 11:23 AM

    You can try using the form direct link and use custom domains. Here's a guide: https://www.jotform.com/help/144-How-to-use-Custom-Domains-with-Jotform

    Please give it a try and let us know if you still want to embed the form to your website. 

  • Profile Image
    adeldes
    Answered on November 26, 2018 at 03:02 PM

    yes that work for me

    thank you john.