Forms not loading on my web site.

  • patpitula
    Asked on November 23, 2018 at 3:26 PM
    Thank you.  About a month ago some of the visitors to my site started telling me that the forms are not loading.  I can see the form on my laptop but not my Samsung Galaxy 9 S9+.  Here is a screenshot from my S9+.  Nik, thank you so much for your help + any other helpful feedback is very much appreciated.  1542998811Screenshot 20181123 134322 Chr Screenshot 10
  • Kevin Support Team Lead
    Replied on November 23, 2018 at 3:55 PM

    I have been testing the links you have shared and I was unable to replicate the issue, the form is showing up properly on my mobile device and using a S9+ emulator: 

    - My device, android 7 and using Chrome: 

    1543006297screenshot123 Screenshot 10

    - The mobile device emulator: 

    1543006392screenshot 01 Screenshot 21

    May you try using a different device? 

    Also, try using a different internet connection and see if that helps. 

    Let us know how it goes. 

  • patpitula
    Replied on November 24, 2018 at 8:27 AM

    Thank you so much for your time in looking into this.   I honestly don't know what the issue is but I'm going to continue to look into it.  


    Thanks again.