Access denied please help!

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    rasheed850
    Asked on January 12, 2013 at 08:18 PM

    Access Denied

    The owner of this website (form.jotform.us) has banned your IP address (37.44.32.7). (Ref. 1006)

    Timestamp: Sat, 12 Jan 2013 17:14:43 -0800 Your IP address: 37.44.32.7 Requested URL: form.jotform.us/form/30117108908146 Error reference number: 1006 Server ID: FL_18F4 Process ID: PID_2feb95583bd01b2 User-Agent: Mozilla/5.0 (compatible; MSIE 9.0; Windows NT 6.1; WOW64; Trident/5.0)
     

    this massege when go to the link 

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    jeanettebmz
    Answered on January 12, 2013 at 09:06 PM

    Thanks for notifying this to us, I have whitelisted your ip address.

    We apologize for the inconveniences

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    rasheed850
    Answered on January 12, 2013 at 09:24 PM

    Thanks , I've had a few responses that access is denied from this ISP network, is it possible to white list the range as it relates to the ISP where the users reside '37.44.32.0 - 37.44.35.255' 

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    rasheed850
    Answered on January 12, 2013 at 09:26 PM

    Here is anoher

    "The owner of this website (form.jotform.us) has banned your IP address (37.152.0.3). (Ref. 1006)"

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    jeanettebmz
    Answered on January 12, 2013 at 09:41 PM

    Whitelisting ip ranges is not possible , you have to give us individual ip addresses instead

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    rasheed850
    Answered on January 12, 2013 at 09:49 PM

    This is counter productive, I've sent the form to 200 and I got  a response from 4 in an hour that they cant access it. Can you unban  37.152.0.3 please

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    jeanettebmz
    Answered on January 12, 2013 at 09:52 PM

    Ok, done!