I have tried to Downgrade my membership twice!

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    Hannah Bowman
    Asked on November 25, 2018 at 06:48 AM

    Hello there, I have tried to downgrade to the free membership twice, once in September and once in November, and each time the direct debit continues to be taken from my account.

    Please downgrade my membership and refund me the money that has been taken in error.

    Many thanks


    Hannah Bowman

  • Profile Image
    Victoria_K
    Answered on November 25, 2018 at 07:10 AM

    Hello Hannah,

    We are sorry for the inconveniences you are facing. I can see that you are subscribed via your PayPal account. Unfortunately, the PayPal subscriptions are not flexible and they need to be canceled within PayPal account manually:

    How-Can-I-Cancel-My-PayPal-Subscription

    Can you please confirm that you have canceled the subscription according to the guide, so we could proceed with refund of last payment?

    We will wait for your reply. 

    Thank you.