What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Can you please manually re-enable my form?

    Asked by ccjotform4 on January 12, 2013 at 09:47 PM

    Something on this form is setting off the phishing sensors and I'm not sure what it is. I have other forms that ask for my clan member's "PIN Code". It's just used to confirm their identity so people can't submit fake forms under their name. Also, can you let me know what it making my form disabled so I may avoid it in the future?

    Here is a link: http://form.jotform.us/form/30117584381149

    Your help would be greatly appreciated. :)

    Thank you

    Page URL:
    http://form.jotform.us/form/30117584381149

  • Profile Image

    Answered by jeanettebmz on January 12, 2013 at 10:18 PM

    The autodetection system will ussually mark a form as suspicious when it contains a combination of

    Username/password fields

    email/password fields

    That is why your form is being autosuspended

    Please understand that phishers will use our Form Builder to make fake forms in order to catch passwords or credit card sensitive information into plain text fields , therefore violiting our Terms of use. 

    In order to control phishers we have implemented this system as we have millions of forms already hosted into our servers. Fighting with real phishers is an everyday task and cannot be manually done

    I have reactivated your form, but I cannot assure this will not happen again

  • Profile Image

    Answered by ccjotform4 on January 12, 2013 at 10:35 PM

    Thank you! The support here is great!

  • Profile Image

    Answered by jeanettebmz on January 12, 2013 at 10:42 PM

    Much welcome!