Unanswered question

  • Profile Image
    JordanRAC
    Asked on November 26, 2018 at 04:58 AM

    Hi,

    I have been asking you for your support some days ago, and I still didn't get an answer from you. So I'm checking in whether you received my last messages?

    Cheers

    Jordan

  • Profile Image
    ashwin_d
    Answered on November 26, 2018 at 10:14 AM

    Upon checking our records, I found that you have asked 3 questions in last one week and all of them were answered. Here are the list of questions:

    https://www.jotform.com/answers/1647635-New-PDF-Editor-Empty-space-in-PDF-if-question-is-empty#3

    https://www.jotform.com/answers/1645309-Any-way-to-attach-Preview-before-submit-page-to-an-email-notifcation-#5

    https://www.jotform.com/answers/1644493-Image-slider-that-can-be-put-on-full-screen#1

    Have you asked any other question recently? I would suggest you to please go ahead and ask your question again by creating a new thread.

  • Profile Image
    JordanRAC
    Answered on November 26, 2018 at 10:43 AM
    Hi,
    Actually my last one is still unanswered (https://www.jotform.com/answers/1647635-New-PDF-Editor-Empty-space-in-PDF-if-question-is-empty#3)
    I replied to Merve in the below email, but it’s not showing in any support thread. I have also attached the screenshot I wanted to show you
    Thanks for your help on this
    Best,
    Jordan
    ---------------------------------------------
    De : Perret Jordan [RTL-AdConnect]
    Envoyé : mardi 20 novembre 2018 15:49
    À : Jotform Support Team >
    Objet : RE: Curious why did you switch your account JordanRAC to the old version of the Jotform Sheets?
    Hi Merve,
    Thanks for coming back to me regarding my support request. Adrian & Berkay already investigated a bit on this. Based on Berkay’s last answer the issue I reported should be fixed. However when getting back on my test PDF on the new PDF editor the unwelcome pattern is still there
    I attach you a screenshot of what I’m getting at the moment. As you can see when I have unanswered questions it does leave them blank as expected, but it doesn’t shrink the whole PDF so that it takes the least amount of space to report the answers. What it’s actually doing from my understanding is that your tool is respecting the page breaks, when I actually don’t care about them at all.
    I hope you’ll find a fix or workaround
    Thanks anyway for investigating, and for your quick feedback
    Best,
    Jordan
    De : Jotform Support Team >
    Envoyé : mardi 20 novembre 2018 09:59
    À : Perret Jordan [RTL-AdConnect] >
    Objet : Curious why did you switch your account JordanRAC to the old version of the Jotform Sheets?
    Hi there,

    This is Merve from the Jotform Support Team. You have recently switched from the Jotform Sheets to the old version. I wanted to find out why did you prefer the old version? 

    We apologize for this inconvenience. I investigated your concern and I noticed that you can delete header field and empty spaces in the new PDF Editor.
    To delete the header field and empty spaces, please follow these steps:
    First, you need to click on the fields.
    Second, you need to click on the Trash button or you can use the backspace button on the keyboard.
    [deleteHeadersSpaces.gif]
    In addition, our new PDF Editor more flexible compared to the old version and you can customize your PDF per your needs.
    We appreciate if you can share with us as much information as you can, so we can improve our product. Because we really believe the new Jotform Sheets feature will make your life easier.
    Looking forward to hearing from you.
    Regards.
    --
    Jotform Support Team
    De : Jotform
    Envoyé : lundi 26 novembre 2018 16:14
    À : Perret Jordan [RTL-AdConnect]
    Objet : Re: Unanswered question
    A new response has been received:
    [Image supprimée par l'expéditeur. JOTFORM]
    Answered by ashwin_d
    Upon checking our records, I found that you have asked 3 questions in last one week and all of them were answered. Here are the list of questions:
    https://www.jotform.com/answers/1647635-New-PDF-Editor-Empty-space-in-PDF-if-question-is-empty#3
    https://www.jotform.com/answers/1645309-Any-way-to-attach-Preview-before-submit-page-to-an-email-notifcation-#5
    https://www.jotform.com/answers/1644493-Image-slider-that-can-be-put-on-full-screen#1
    Have you asked any other question recently? I would suggest you to please go ahead and ask your question again by creating a new thread.
    View this thread on browser » Unsubscribe Thread
    1543245246
    ...
  • Profile Image
    John_Benson
    Answered on November 26, 2018 at 12:09 PM

    If you're referring to this thread: https://www.jotform.com/answers/1647635

    I checked it and the last replied comes from Berkay. Could you please resend your message to the thread and we will attend to it shortly?

    Here's a screencast of the thread:

    1543252140bb536dff3624.gif