My fillable PDFs aren't saving answers properly

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    dilanlvrd11
    Asked on November 26, 2018 at 08:53 AM

    Hello, I'm hoping you can help with my recent problems.

    First, my editable PDF are losing the info I save. So when I open one up.... there are things missing. 

    Second, the format its downloading these 'editable' pdf .... is now not being able to be read by any of my computers.... which is weird because its not a real problem I've had. 

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    Victoria_K
    Answered on November 26, 2018 at 11:26 AM

    Hello,

    I have tried downloading a fillable PDF for one of your forms and got a correct file generated. It also records all the changes I make. Please note that in case of fillable PDF forms, you need to use PDF reader software, such as Foxit or Adobe readers. Fillable PDF forms are not supposed to be filled out via regular browsers.

    You can review my file with saved inputs here: https://cms.jotform.com/uploads/image_upload/image_upload/global/73451_83244142278153.pdf 

    Could you please try to check your PDFs again? In case you need more help, please let us know.

    Thank you.