Can you please let me know why my forms have been blocked?

Hi, I have reduced my jotforms payment to bronze as i am currently getting very few forms in from now to christmas. Can you please let me know why my forms have been blocked?

Thanks 

Ady

I have checked your account subscription and it seems you have reached your monthly Payment submission limit.

For Bronze plan, you are limited to 10 payments per month.

For more information regarding limits, you can check this guide:-Understanding-Your-Account-Usage-and-Limits

If you want to increase the limits in your account, you can upgrade your plan.

Guide:https://www.jotform.com/help/331-How-to-Upgrade-My-Account

If you have further questions ,let us know.

I have had none in the last week and I have only just dropped down from silver ?
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Do note that Silver plan has 100 payment submission limit.  Currently, you have already accumulated to 21.Downgrading from Silver to Bronze may have caused this issue.

You can check your payment submissions by clicking your account Profile icon.

Hope this information helps.

It doesn't show you the dates though, I was on silver till last week and the changed to bronze and since then had no submissions ?
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The subscription is per month as well as the limits. The downgrade took place within the month, thus having 21 payment submissions reached the limit for the Bronze plan this month.

The reset for such limits is every 1st day of the month.

For more information regarding limits, you can check:https://www.jotform.com/help/408-Understanding-Your-Account-Usage-and-Limits

So i have over paid for the month
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Hello,

When you have switched subscription to Bronze, unused time of your Silver subscription was proratedly used towards new subscription. This way, you have just paid the difference to switch the plans.

Invoices are available on a Billing page of your account: How-to-Check-Invoices

Let us know if you need more help.

So just to confirm I have paid silver for less than a month and then bronze and only used 21 paid forms used?
Sent from my iPhone
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Correct, the unused credit in the last Silver charge was used towards the new Bronze subscription, that's why you were not charged the full price of the Bronze monthly plan. Please note that the monthly counters(submissions, views, payments) reset the first day of each month regardless of your billing cycle. So, your payments limit will reset on December 1st, 2018.